At Memory Wire Boutique, your satisfaction is our top priority. We take great care in crafting and packaging each item, and we stand behind the quality of our handmade products.  If your item arrives damaged, we’re truly sorry and want to make it right. Please contact us within 3 days of receiving your order and provide clear photos of the damaged item before it has been worn or used. These photos help us understand if the issue happened during packaging, transport, or something else outside your control. Once the damage is confirmed, we’ll be happy to repair, replace, or refund the item at no cost to you.  We do not accept returns for damage that occurs after the item has been worn, altered, or misused. All sales are final unless the item is defective or damaged upon arrival.  We kindly ask that you reach out to us directly before posting concerns online. Our goal is 100% satisfaction, and we are committed to resolving any issues with care and respect. Thank you so much for supporting handmade.

If something isn’t right, please let us know — we’re here to help.